Ordering information

Ordering with us is simple. The procedure is as follows:

Request a quote. For fastest service, send us an email at [redacted], subject "Quote request." Please include the following information: Your name, your company/institution, your mailing address at that institution, and a phone number you can be reached at. Then, provide a list of parts you would like to be quoted on, or describe the project you would like to discuss. If you have special requests, especially regarding lead time, please include those as well.

Submit your order. If you are satisfied with the quote provided, have your purchasing department submit a purchase order to [redacted].

Tender payment. Unfortunately, we do NOT accept invoices or "Net 30" terms as requested by many purchasing departments, and instead require payment at time of purchase via credit card. We accept just about every major credit card. (It has been our unfortunate experience that some purchasing departments, especially those at universities, lose track of invoices and then do not pay in a timely manner. As we have already shipped our product, we have found we have very little recourse in these situations and our customers do not share our sense of urgency. To prevent these unhappy situations from occurring, we require payment in advance. For particularly large orders, we are willing to discuss alternative methods of payment.)

Provide feedback (optional). We are always interested in hearing from our customers about how we can improve their lives at work. If you have any issues with any of our products, please contact us at [redacted], and for the fastest response, please include any relevant product or purchase information (e.g. part number, PO number).